Products

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Our API exposes different products that orders can be shipped with (see the Get Products endpoint). Product availability depends on the Sendle account's pricing plan and origin country, as well as the order route and parcel size. This page has a description of each product we offer, the product code it uses, and how you should display it to users.

  • Product code is the identifier used by the Sendle API.
  • Display name is how the product should be displayed to receivers/buyers as part of the ordering flow.
  • First mile describes the first mile option used.

USA origin products

Product codeDisplay nameFirst mileDescription
SAVER-DROPOFFSendle SaverDrop offSendle's economy shipping product.
SAVER-PICKUPSendle SaverPickupSendle's economy shipping product.
STANDARD-DROPOFFSendle PreferredDrop offSendle's preferred shipping product.
STANDARD-PICKUPSendle PreferredPickupSendle's preferred shipping product. Supports International.
THREE-DAY-PICKUPSendle 3-Day GuaranteedPickupSendle's Three Day service.
THREE-DAY-DROPOFFSendle 3-Day GuaranteedDrop offSendle's Three Day service.
TWO-DAY-PICKUPSendle 2-Day GuaranteedPickupSendle's Two Day service.
TWO-DAY-DROPOFFSendle 2-Day GuaranteedDrop offSendle's Two Day service.
GROUND-ADVANTAGE-PICKUPGround Advantage PlusPickupAffordable US delivery.
GROUND-ADVANTAGE-DROPOFFGround Advantage PlusDrop offAffordable US delivery.
PRIORITY-PICKUPPriority Mail PlusPickupPriority US delivery.
PRIORITY-DROPOFFPriority Mail PlusDrop offPriority US delivery.
PRIORITY-EXPRESS-PICKUPPriority Mail Express PlusPickupExpress US delivery.
PRIORITY-EXPRESS-DROPOFFPriority Mail Express PlusDrop offExpress US delivery.

Australia origin products

Product codeDisplay nameFirst mileDescription
STANDARD-DROPOFFSendle StandardDrop offSendle's preferred shipping product.
STANDARD-PICKUPSendle StandardPickupSendle's preferred shipping product. Supports International.
EXPRESS-PICKUPSendle ExpressPickupSendle's express shipping product.

Canada origin products

Product codeDisplay nameFirst mileDescription
STANDARD-DROPOFFSendle PreferredDrop offSendle's preferred shipping product. Supports cross border international to USA.
STANDARD-PICKUPSendle PreferredPickupSendle's preferred shipping product. Supports cross border international to USA.

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Size limits

It's important to note that each delivery product can have different size limits. If you system uses the recommended Get products endpoint and supplies all known parcel details (weight, volume, dimensions), we will ensure that only valid products are returned. Using the Get products endpoint before booking helps make sure drivers won't reject parcel pickup due to size issues.

Displaying products to receivers

The names that are returned for products are ones that senders will understand. For example, they may include the first mile (e.g. "pickup" or "drop off"). When displaying products in a checkout flow or in a similar way, where receivers will see the names, you should replace these names with ones more appropriate for receivers.

For example, by using a display name like in the table above. We've got a recipe showing how this can work:

😃
Getting a product's receiver-friendly name
Open Recipe

Selecting products via the API

How do you quote or book an order using a specific product? Depending on the endpoint, you'll select products in different ways.

Here's what to do for each one:

  • Get products endpoint: This endpoint automatically returns quotes for all valid products on your account (and returns their product codes). We prefer integrations make quotes with this endpoint, as senders will be able to take advantage of new products without any extra work on your end.
  • Get a quote or Create an order endpoint: Supply the product_code param with the selected product's code. Also make sure the first_mile_option param is not being sent (as the first mile is configured by the product).
  • View an Order endpoint: You can see which product this order uses by looking at the product object on the response.

Updated about 2 months ago